Policies

Learn how we protect and treat information you may provide to us through fare media and our website.

Learn about the terms and conditions related to using our website.

Learn about your rights and protections under Title VI, a law that prohibits discrimination by recipients of federal money, on the basis of race, color, or national origin.

Learn how you can file a discrimination complaint with the MBTA Office of Diversity and Civil Rights.

Learn about how the MBTA implements changes to services or fares in a way that is fair to every rider.

We've finalized a draft of our Public Engagement Plan, which governs our standards and goals for rider outreach. We invite you to review the draft plan and give us feedback.

Approved June 7, 2021

This policy sets how the MBTA evaluates service quality and allocates transit service to meet the needs of riders.

Approved July 31, 2017

This policy addresses replacement bus service when Commuter Rail service is disrupted due to construction or maintenance.

Revised August 1, 2024

The tariff provides the MBTA's official fare structure, including rates and payment options across the system.

Approved December 21, 2015

Learn about our guidelines for establishing and restructuring fares.

The MBTA can issue civil tickets, called fare citations, to individuals who do not pay the correct fare to ride MBTA vehicles or ferries. Learn more about citations and appeals. 

The MBTA's Fare Engagement department is introducing fare checks to Green Line vehicles, and eventually, Silver Line and MBTA buses.

Approved March 27, 2017

This policy lays out a framework and process for the MBTA to consider proposals for new service pilots.

July 2019

Learn about how sponsors like cities and towns can propose pilots and work with us to shape them.

Adopted June 18, 2018

The MBTA manages over 44,000 parking spaces across its stations. This policy details the pricing structure of parking.

August 2018

This policy documents the MBTA’s principles for selecting names for any new or existing station.

October 2023

Learn how the we protect sensitive information assets such as staff or customer data, personally identifiable information, and personal health information from unwarranted disclosure.