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Charlie Service Center

The storefront of the new Charlie Service Center, located at 296 Washington St.

You can visit the Charlie Service Center to:

  • Buy passes for any mode
  • Replace a damaged or expired CharlieCard
  • Request a Senior CharlieCard, Transportation Access Pass (TAP), or Blind Access Pass
  • Process a name change on a Senior CharlieCard, Transportation Access Pass (TAP), or Blind Access Pass with a valid ID
  • Add credit to a RIDE account
  • Connect reduced fare benefits to a contactless payment method

Charlie Service Center Location

The Charlie Service Center is located at 296 Washington St, between Milk St and Water St. The center is near the State Street T Station and Downtown Crossing and is fully accessible. The entrance, waiting area, and service area are at ground level, and there is a ramp inside that provides access to the restrooms.

Charlie Service Center Hours

Monday

8:30 AM – 12:15 PM

Appointments only

Limited appointments available for reduced fare program services.

Schedule an appointment

Tuesday – Friday

8:30 AM – 5 PM

All transactions

Riders can visit the Charlie Service Center to:

  • Request a reduced fare CharlieCard
  • Replace a lost, expired, or damaged card
  • Make deposits to RIDE accounts
  • Connect reduced fare benefits to a contactless payment method

Apply for a Senior, TAP, or Blind Access CharlieCard Online

Eligible riders can apply for a Senior, TAP, or Blind Access CharlieCard online.

Senior CharlieCard

People 65 and older are eligible for reduced MBTA fares with a Senior CharlieCard.

Apply for a Senior CharlieCard

Transportation Access Pass (TAP) CharlieCard

People with disabilities and Medicare cardholders are eligible for reduced MBTA fares with a Transportation Access Pass (TAP) CharlieCard.

Apply for a TAP CharlieCard

Blind Access CharlieCard

People who are legally blind, as well as an accompanying guide, ride all MBTA services for free with a Blind Access CharlieCard.

Apply for a Blind Access CharlieCard

Charlie Service Center Holiday Schedule

The Charlie Service Center is closed on these holidays:

  • New Year's Eve
  • New Year's Day
  • Martin Luther King, Jr. Day
  • Presidents' Day
  • Patriots' Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus/Indigenous Peoples' Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Note: The Charlie Service Center will close at 2 PM on New Year's Eve (Observed) and Christmas Eve (Observed). 

Auto-pay

Get a monthly pass that renews automatically.

Schedule an Appointment

Need to visit the Charlie Service Center for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.

Book a time

Reduced Fares

Some riders are eligible for reduced fares or can ride the T for free.

Learn more about reduced fares

Learn More

Contact Us

For questions, comments or concerns, you can contact the Charlie Service Center at 617-222-3200 or 617-222-5854 (TTY).

Auto-pay

Get a monthly pass that renews automatically.

Schedule an Appointment

Need to visit the Charlie Service Center for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.

Book a time

Reduced Fares

Some riders are eligible for reduced fares or can ride the T for free.

Learn more about reduced fares