Public Hearing | Proposed Service Delivery Policy Changes (Virtual)
Meeting Info
Attendees: Open to everyone
Event Description
The MBTA is hosting a public hearing about proposed changes to our Service Delivery Policy.
The Service Delivery Policy sets how we evaluate service quality and allocate transit service to meet the needs of our riders and regional travel demand. This policy is intended to be updated regularly as service priorities change and as we expand our ability to collect and analyze data, build out metrics, and define service parameters and targets.
After the public hearing, written comments will be accepted through December 5, 2024. Email written comments to publicengagement@mbta.com.
View the Public Hearing
Accommodations
Accessibility accommodations and language services will be provided free of charge, upon request, as available. Such services include documents in alternate formats, translated materials, assistive listening devices, and interpreters (including American Sign Language).
For more information or to request a reasonable accommodation and/or language services, please email publicengagement@mbta.com or call 857-327-3282.