Fares and Adding Funds to Your Account
Your fare for The RIDE is determined by the location of your destination and if you make changes to your reservation. Keep in mind, if you travel with a guest their fare will be deducted from your RIDE account. Personal care attendants (PCAs) travel free.
Your fare will be confirmed when scheduling your trip.
ADA Ride One-Way
Full fare
With senior or income-eligible reduced fare card
Premium Ride One-Way
Full fare
With senior or income-eligible reduced fare card
You may pay a Premium non-ADA fare if:
- You change your reservation after 5 PM for service the next day
- The trip origin and/or destination is greater than 3/4 miles from MBTA bus or subway service
Reduced Fares on The RIDE
Riders enrolled in the senior or income-eligible reduced fare programs can receive discounts on RIDE trips.
The RIDE Guide
Download a PDF version of the important information that explains how to get started with The RIDE.
Reduced RIDE Fares
If you're enrolled in the senior or income-eligible reduced fare program, you can receive discounts on any trip with The RIDE.
First, you’ll need to link your reduced fare CharlieCard to your RIDE account.
If you’re applying for a new Senior CharlieCard, you’ll be able to link it to your RIDE account as part of the application process.
You can then continue to add funds to your RIDE account as you normally would, and your discount will be automatically applied when you book a trip.
Note: You do not need your reduced fare card to pay your RIDE fare—it is only used to validate your reduced fare program enrollment when you first link your account.
Add Funds to Your RIDE Account
Please note that in order to book trips you must have active eligibility and sufficient funds in your RIDE account.
Log into your RIDE account to add funds with a major credit or debit card. Keep the confirmation number of your transaction for your records.
It can take up to 2 business days for funds to be available in your account.
Call 888-844-0355 and select option 2 (voice and relay).
Hours (including holidays) are:
- Monday – Friday: 7 AM – 8 PM
- Saturday – Sunday: 9 AM – 5 PM
Keep the confirmation number of your transaction for your records.
Funds are available in your account immediately.
Visit the Charlie Service Center, located at:
- 296 Washington St
- Boston, MA 02108
The building is is fully accessible. The entrance, waiting area, and service area are at ground level, and there is a ramp inside that provides access to the restrooms.
Mail a check or money order to:
MBTA - The RIDE
P.O. Box 845097
Boston, MA 02284-5097
Payment should be made out to "MBTA - The RIDE Fares." Please note your RIDE ID number on the memo line.
It may take up to 5 business days for funds to be available in your account.
Check Your RIDE Account Balance
Click the button below to check your balance on The RIDE Access Center (TRAC) portal.
Call The RIDE Access Center (TRAC) at 844-427-7433.
Text "Balance" to 781-980-RIDE (7433) to check your RIDE account balance. If you text from a number associated with your RIDE account the information will automatically come up. If you text in from a different number you will be prompted to log in with your RIDE ID and birth date (MMDDYYYY).
Book Your Trip Online
You can view, book, and cancel your trips online anytime.
You can also call TRAC at 844-427-7433 to book your trip.
Reduced Fares on The RIDE
Riders enrolled in the senior or income-eligible reduced fare programs can receive discounts on RIDE trips.
The RIDE Guide
Download a PDF version of the important information that explains how to get started with The RIDE.
Book Your Trip Online
You can view, book, and cancel your trips online anytime.
You can also call TRAC at 844-427-7433 to book your trip.