Fares and Adding Funds to Your Account

Log into your RIDE account to add funds with a credit or debit card. Keep the confirmation number of your transaction for your records. Please note, you will need to create an account if you have not used the portal before. 

Funds will be immediately available in your account.

Call 888-844-0355 and select option 2 (voice and relay).

Hours (including holidays) are:

• Monday – Friday: 7 AM – 8 PM
• Saturday – Sunday: 9 AM – 5 PM

Keep the confirmation number of your transaction for your records.

Funds are available in your account immediately.

Visit the Charlie Service Center, located at:

• 296 Washington St
• Boston, MA 02108

The building is is fully accessible. The entrance, waiting area, and service area are at ground level, and there is a ramp inside that provides access to the restrooms.

View Charlie Service Center hours

Mail a check or money order to:

MBTA - The RIDE
P.O. Box 845097
Boston, MA 02284-5097

Payment should be made out to "MBTA - The RIDE Fares." Please note your RIDE ID number on the memo line.

It may take up to 5 business days for funds to be available in your account.

Click the button below to check your balance on The RIDE Access Center (TRAC) portal.

Call The RIDE Access Center (TRAC) at 844-427-7433.

Text "Balance" to 781-980-RIDE (7433) to check your RIDE account balance. If you text from a number associated with your RIDE account the information will automatically come up. If you text in from a different number you will be prompted to log in with your RIDE ID and birth date (MMDDYYYY).