Riders' Transportation Access Group (RTAG)
About RTAG
The Riders’ Transportation Access Group (RTAG) is a community-based group that advises the MBTA on transportation matters impacting people with disabilities and older adults.
Our goal is to ensure that all people with disabilities and older adults have every opportunity to be fully participating members of our community. The right and ability to use public transportation in an equal, effective, and dignified manner is a fundamental component to inclusion in our community.
Anyone is welcome to become a general member. To find out more, check out the information below and attend an upcoming RTAG meeting.
Become a Member
Want to become a general member of RTAG? Anyone who would like to participate is welcome. General members of RTAG have the opportunity to:
- Attend public forums
- Provide input and feedback regarding accessible transportation
- Meet with and hear policy and procedure updates from the MBTA, Department of System-Wide Accessibility, and The RIDE
Email rtagboston@bostoncil.org, contact Kat, the RTAG Facilitator, at 978-893-8100, or fill out our interest form below:
Bylaws & Memorandum of Understanding
RTAG's bylaws and Memorandum of Understanding (MOU) are available for public review:
Accessibility on the MBTA
The RIDE
All RTAG meetings are accessible to people with disabilities. To request a reasonable accommodation or language services, email rtagboston@bostoncil.org or call 978-893-8100. Please contact us at least two weeks in advance of the meeting.
RTAG Meetings
Upcoming Events
Past Events
ADA/Accessibility Complaints
To submit an ADA/Accessibility complaint or feedback, please call 617-222-3200, or 711 for TTY callers; VRS for ASL callers, or complete the feedback form. The Customer Engagement Coordinator in System-Wide Accessibility & Customer Liaison for The RIDE are responsible for coordinating the resolutions of ADA/Accessibility complaints once they are received.
Accessibility on the MBTA
The RIDE
ADA/Accessibility Complaints
To submit an ADA/Accessibility complaint or feedback, please call 617-222-3200, or 711 for TTY callers; VRS for ASL callers, or complete the feedback form. The Customer Engagement Coordinator in System-Wide Accessibility & Customer Liaison for The RIDE are responsible for coordinating the resolutions of ADA/Accessibility complaints once they are received.